92kr Privacy Policy – Your Data

1Who We Are

92kr is an online gaming and sports betting platform designed for Pakistani players. The platform operates at 92kr.win and is accessible via the 92kr website and mobile app. For the purpose of this Privacy Policy, "92kr", "we", "us" and "our" refer to the operator of the 92kr platform.

92kr is the data controller for personal data collected through the platform. This means we are responsible for deciding how your personal data is collected, stored, used and protected. If you have any questions or concerns about this policy or about your data specifically, please contact us using the details in Section 13.

2What Data We Collect

When you register and use 92kr, we collect different categories of personal data depending on what you do on the platform. The main categories are:

We only collect data that is necessary for the purpose it is being collected for. We do not collect sensitive data such as biometric information or detailed health records.

3How We Use Your Data

The personal data 92kr coll ects is used for the following purposes:

• Account Management: Creating and maintaining your 92kr account, verifying your identity, and managing your login and security settings.
• Transaction Processing: Processing your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform Operation: Delivering the games, betting markets, live casino and other features of the platform to you correctly and reliably.
• Customer Support: Responding to your queries, resolving complaints and providing assistance when you need it.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, underage access and other misuse of the platform.
• Legal Compliance: Meeting any legal or regulatory obligations that apply to the operation of the platform.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problematic gaming behaviour and making relevant tools available to you.
• Communications: Sending you account-related notifications, deposit confirmations, withdrawal updates and — where you have opted in — promotional offers.
• Platform Improvement: Analysing usage data to understand how the platform performs and where it can be made better for Pakistani players.

We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human oversight.

4Legal Basis for Processing

92kr processes your personal data on the following legal grounds:

• Contract Performance: Processing is necessary to deliver the services you signed up for — including account management, deposits, withdrawals and game access.
• Legitimate Interests: We process certain data to protect the security and integrity of the platform, prevent fraud and improve the user experience — provided this does not override your own rights and interests.
• Legal Obligation: Some data processing is required to comply with applicable legal requirements, including identity verification and transaction record-keeping.
• Consent: Where we rely on your consent — for example to send you marketing communications — you can withdraw that consent at any time by contacting support or adjusting your account notification settings.

5Payment Data & Financial Information

When you make a deposit or request a withdrawal on 92kr, payment data is processed to complete the transaction. Supported payment methods for Pakistani players include JazzCash, Easypaisa, Raast, bank transfer, debit cards and mobile wallets.

92kr does not store full payment credentials such as complete card numbers or full mobile wallet PINs. Payment transactions are processed through secured channels. Reference identifiers — such as a JazzCash account number or bank account last digits — may be retained for transaction verification, dispute resolution and fraud prevention purposes.

Deposits and withdrawals are always in PKR. Transaction records — including amounts, dates and payment method references — are retained for the period described in Section 7.

6Sharing Your Data

92kr does not sell, rent or trade your personal data. We may share your data with third parties only in the following circumstances:

• Service Providers: We work with trusted third-party providers who assist in operating the platform — including payment processors, identity verification services, customer support tools and hosting infrastructure. These providers are contractually bound to handle your data only as instructed by 92kr and for no other purpose.
• Game Providers: The games and betting markets on 92kr are powered by third-party game studios and data providers. Minimal session and account data may be shared with these providers to deliver the game experience correctly.
• Fraud & Security Services: We may share data with fraud detection and cybersecurity service providers to protect the platform and its players.
• Legal Authorities: If required to do so by applicable law, court order or to protect the rights and safety of other users, 92kr may disclose personal data to relevant authorities.
• Business Transfers: In the event of a merger, acquisition or sale of platform assets, your personal data may be transferred to the acquiring entity, who will be bound by this Privacy Policy.

In all cases, 92kr takes steps to ensure that any third party with whom data is shared applies appropriate data protection standards.

7How Long We Keep Your Data

92kr retains your personal data for as long as your account is active and for a reasonable period thereafter to meet legal, financial and security obligations. The general retention principles we follow are:

• Account and identity data is retained for the duration of your account and for a further period after account closure as required by applicable record-keeping obligations.
• Transaction records — deposits, withdrawals and betting history — are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for a period sufficient to manage any ongoing disputes or complaints.
• Technical and usage data (logs, IP records) is retained for a shorter period sufficient for security monitoring and platform diagnostics.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you personally.

8Cookies & Tracking Technologies

92kr uses cookies and similar tracking technologies to keep the platform working correctly and to understand how it is being used. The types of cookies we use are:

• Essential Cookies: Required for the platform to function — keeping you logged in during your session, remembering your language and region settings, and enabling secure transactions.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform, which games are most popular and where technical issues occur. This helps us improve the experience for all users.
• Preference Cookies: Remember your settings and choices so you do not have to re-enter them every time you visit — such as your preferred deposit method or notification preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform, including logging in and making transactions. Analytics and preference cookies can be disabled without affecting core functionality.

9How We Protect Your Data

92kr takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, disclosure or misuse:

• All data transmitted between your device and the 92kr platform is protected using HTTPS encryption.
• Account passwords are stored in hashed form — we cannot see your actual password and will never ask you to share it.
• Access to personal data within the 92kr organisation is restricted to personnel who need it to carry out their responsibilities.
• Regular security reviews are conducted to identify and address potential vulnerabilities in the platform.
• Payment data is handled through secured processing channels and is not stored in full beyond what is necessary for transaction records.

While 92kr takes all reasonable precautions to protect your data, no online system can guarantee absolute security. You also have a responsibility to keep your login credentials secure — do not share your password with anyone and use a strong, unique password for your 92kr account.

10Your Rights

As a player on 92kr, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data 92kr holds about you.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You can request that we delete your personal data. This right is subject to legal and operational requirements — for example, transaction records may need to be retained for a statutory period.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances — for example, while a correction request is being assessed.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Complain: If you believe your data is being handled incorrectly, you have the right to raise a complaint with 92kr directly or with a relevant data protection authority.

To exercise any of these rights, contact 92kr support with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

11Children's Privacy

92kr is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been submitted by a minor, the associated account will be suspended immediately and the data will be deleted as soon as reasonably practicable.

Parents and guardians are responsible for ensuring that minors in their household do not access the 92kr platform. If you believe a minor has registered an account on 92kr, please contact our support team immediately so we can take the appropriate action.

12Updates to This Policy

92kr may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in our data protection practices. When meaningful changes are made, players will be notified through the platform — via a notification banner or message — and the "Last Updated" date at the top of this page will be revised.

Continued use of the 92kr platform after an updated Privacy Policy has been posted constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and contact support to discuss your options. We encourage you to review this page periodically so you are always aware of how your data is being handled.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the 92kr support team. We take privacy queries seriously and will respond as promptly as possible.

You may also find answers to common questions on our FAQ page, or review the full platform rules in our Terms and Conditions. For information on managing your gaming habits, visit our Responsible Gaming page.